CITIZEN'S CHARTER

Recognizing ….

The rights of our stake holders to receive timely information and prompt response with respect to the public responsibilities discharged by this office.

Conscious of….

Our responsibility as compiler and custodian of the accounting records of Meghalaya State and scrutinizing and authorizing authority of pay, pensionary benefits and provident fund of Meghalaya state employees.

In Evidence….

Of our commitment to provide and maintain the highest quality of service.

We Resolve….

 •To authorize pensionary benefits and provident fund dues within two months of receipt of the cases, provided the papers are in order.

 •To furnish final replies to complaint cases relating to retirement benefits and provident fund within one month of their receipt.

 •To furnish final replies to correspondences relating to discrepancies in provident fund accounts within three months of receipt .

 •To authorize pay to officers of the state government within seven days of the receipt of the government notification and subject to other mandatory requirements being in order.

 • To address to the concerned authorities in respect of deficiencies and defects with regard to pay, pensionary benefits and provident fund, within one month and to keep the beneficiaries informed of such action.

  • To acknowledge receipt of complaint cases within one week.

We Further Resolve….

To disseminate knowledge and information on the procedures and processes carried out in this office to all ‘stake holders’.

Given on this day 1st November 2007 at Shillong
Accountant General (Accounts & Entitlement),